All services must be pre-paid.

All sales are final. All services are non-refundable, exchangeable, or transferable.

Pass extensions may only be granted within 14 days of the original expiry date of the pass. We apologize for the inconvenience, but we will be unable to grant pass extensions that are requested more than 14 days after the pass has already expired.

Clients arriving late will receive the remaining session time, unless other arrangements have been previously made with the instructor.

PRIVATE/SEMI-PRIVATE CLASS

Change of plans? Don't sweat it (no pun intended).  We have a 24 hour cancellation policy on private/semi-private class. That means if you cancel your class 24 hours or more before the class you will receive a full credit back onto your account.

Classes cancelled after the 24 hour window, will be considered late cancellations and charged as if attended.

All classes should be cancelled online. Log into mindbody, go to my info, click my schedule and click cancel next to the class time.

GROUP CLASS

Change of plans? Don't sweat it (no pun intended).  We have a 12 hour cancellation policy on group class. That means if you cancel your class 12 hours or more before the class you will receive a full credit back onto your account.

Classes cancelled after the 12 hour window, will be considered late cancellations and charged as if attended.

All classes should be cancelled online. Log into mindbody, go to my info, click my schedule and click cancel next to the class time.

If a class you’d like to take is full, we highly recommend putting yourself on the waitlist — it works! When you see that a class is full, click on it, and it will ask you if you want to add your name to the waitlist. If the waitlist is full, it will tell you that too. If a spot opens up, you will be added to the class and receive an email confirmation.

Important: it is assumed that by being on the waitlist, you will be able to take the class if you get in. If you no longer wish to take class, please remember to remove yourself from the waitlist. If you fail to remove yourself and are added to the class within our 24 hour cancellation period, it will be a late cancel and you will forfeit the class. If you do not get off the waitlist, the class will be credited to your account for future use. Please note, the waitlist closes 1 hour prior to the class start time at which point you can no longer be pulled into the class.

To check on your waitlist status:

• Sign into your account
• Go to “my info” > “my schedule”
• It will say “waitlist unconfirmed” if you got into the class.
• If you can’t remember what classes you waitlisted for, click on the word “waitlist” on the top right in “my schedule”.

The website operated at jpilates.ca and such other locations as made available from time to time (collectively, the “website”) and the services offered therefrom (collectively, the “service”) are operated by body element fitness ltd. And its corporate affiliates (collectively, “us”, “we”, “our” or “J Pilates”).

By accessing or using the service, you (“you” and, together with all persons accessing or using the service, collectively, the “users”) signify that you have read, understand and agree to be bound by this agreement (this “agreement”) in all respects with respect to the website, our provision of the service, and your use of them.

Please read this agreement carefully as it contains important information regarding your legal rights, remedies and obligations. These include, but are not limited to, various limitations and exclusions, and indemnities. If you do not agree to be bound by this agreement, you must not use the service.

The service content posted on or accessible through the services and the website is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Your reliance on any content provided by us, our affiliated companies, contributors to, or other users of the website or the services is solely at your own risk.

We strongly recommend that you consult your physician or other healthcare professional before starting this, or any other, fitness program to determine if it is right for your needs. This is particularly true if: (a) you (or anyone in your family) have a history of high blood pressure or heart disease; (b) you have ever experienced chest pain while exercising; (c) you have experienced chest pain in the last month while not engaging in physical activity; (d) you smoke; (e) you have high cholesterol; (f) you are obese; (g) you have a bone or joint problem that could be made worse by a change in physical activity; (h) you are pregnant; (I) you are nursing; or (j) you are aware of any other reason that you should not participate (including, without limitation, you are elderly, you have a medical condition, or you are on medication). Not all fitness programs are suitable for everyone. Never disregard professional medical advice or delay in seeking it because of something you have read on the website or in connection with the services. nothing stated or posted on or available via the website or the services is intended to be, and must not be taken to be, the practice of medical or counselling care. if you experience faintness, dizziness, pain or shortness of breath at any time while using the services you should stop immediately.

By using the services, you represent, acknowledge, and agree that you are at least 18 years of age. If you are under 18 years of age but are at least 16 years old (a “minor”), you represent, acknowledge, and agree that you are using the services with the consent of your parent or legal guardian who has agreed to these terms and will be present while you use the services. You must not use the services if you are under 16 years of age. If you are a parent or legal guardian agreeing to these terms for the benefit of a minor, you are fully responsible for (a) reviewing these terms with the minor, (b) ensuring the minor understands these terms, and (c) the minor’s use of the services, including all legal liability he or she may incur.

Changes to this agreement. We reserve the right, at our sole discretion, to change, modify, add or delete portions of this agreement from time to time without further notice. If we do this, we will date and post the most current version of this agreement on the website. Any changes will be effective upon posting the revised version of this agreement (or such later effective date as may be indicated at the top of the revised agreement). Notice of other changes may be provided via the website. It is your responsibility to regularly check this page and the date of this agreement whenever you visit the website to see if this agreement has been updated and to review such changes. Your continued access or use of any portion of the service constitutes your acceptance of such changes, modifications, additions or deletions. If you do not agree to any of the changes, we are not obligated to keep providing the service, and you must stop using the service.

Should you have any questions concerning this agreement, please contact info@jpilates.ca